Complaints about Translators
NRPST is the voluntary regulator of the public service translating profession. We will investigate complaints only about translators registered with us.
The National Register will deal with complaints against registered translators where there are alleged breaches of the Code of Conduct. The National Register will operate an open and transparent complaints procedure, similar to the current system operated for the National Register of Interpreters for the last 25 years. We will only investigate complaints about Registrants.
The Professional Standards Department will carry out an initial assessment of your complaint to ensure we have enough information and evidence to take it forward. We will judge your complaint against our Code of Professional Conduct.
Our principles for handling complaints; we will:
- Handle your complaint fairly and openly
- Deal with your complaint as quickly as possible and will explain the timescale clearly to you
- Give a copy of your complaint to the interpreter you complained about (the Respondent), and they will have an opportunity to respond
- Regularly update you on the progress of your complaint
- In linguistic matters, seek advice from sources of independent linguistic expertise.
Evidence is important:
We will follow the procedures laid down in our Disciplinary Framework and Procedures. It is important for you to understand that once our procedures have come to their conclusion, you (the Complainant) will not have the right of appeal. It is therefore vital that you provide as much information, particularly direct (that is to say first-hand) evidence of the event complained about, as possible.
If your complaint progresses to the Disciplinary Committee (DC) stage, you will be invited to attend a DC hearing as a witness (at your own expense). DC hearings are not open to the public.
You will need to complete a declaration at the end of our Complaint Form (available below) providing us with your permission and ability to pursue this complaint. Without that, we cannot proceed.
To make a complaint, you will need to provide as much information as possible.